Frequently Asked Questions

How can I contact Lumière Collective?

We welcome your inquiries. Please reach out to our dedicated customer service team at Info@Lumiere.collective.com , and we will be delighted to assist you.

Do you offer worldwide shipping?

Yes, we ship to destinations worldwide.

Where do we ship from?

Our orders are fulfilled from our Hong Kong facility.

Can I modify or cancel my order?

We process orders with exceptional efficiency. Modification or cancellation requests must be submitted within 12 hours of purchase. Requests received after this window cannot be accommodated. Once your order arrives, you may return it for a complete refund.

What payment options are available?

We accept all major credit cards—Visa, Mastercard, and American Express—as well as PayPal.

What is the order processing timeline?

Orders are processed and dispatched from our warehouse Monday through Friday. Standard processing takes 1–3 business days from the order date, with shipment occurring the following business day. Please allow additional time during peak seasons and holidays. Weekend shipping is not available.

How long will delivery take?

Due to current demand, please allow 2–4 weeks for delivery.

What if my order does not arrive?

Should your order not arrive within 30 days of shipment, you are eligible for a full refund.

Are customs duties and taxes included?

Our prices are displayed in USD and do not include taxes. Import duties, taxes, and customs fees may apply upon delivery to your destination, as determined by your local customs authority. These charges are your responsibility and are not covered by Lumière Collective. We are not liable for delays caused by customs processing. For specific information regarding potential charges, please consult your local customs office.